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TaurusHelp - Helpdesk Ticketing System

HelpDesk and Support Ticketing System with Knowledge Base.

Screenshots

Overview

TaurusHelp, is a ticketing system that offers a better quality of contact for your clients, having total control of the questions.

User & Registration System.

  • Login System comes with a Forgotten Password page, to allow users to reset their password via email.
  • Prevents spam by making sure the email address is unique and valid.
  • Passwords are encrypted to make sure your data is safe!
  • Users can register for an account using the quick and easy register Popup.

Clients:

  • Any register user can login/ forget password.
  • Having awesome profile include member information and his tickets.
  • Mange or update his information in profile settings.
  • Clients can create tickets.
  • Client submit a ticket with (subject, message, attachment file).
  • Receiving E-mail for each ticket reply with respective ticket status.
  • Client Search for his problem in knowledge base section.

Admin Panel:

  • Flexible control panel system with full options.
  • Only admin role can login admin panel.
  • Change website settings(name, timezone, site description,SMTP settings…).
  • Change Contact information.
  • Manage Members (Edit, Delete, Add and view member information) and change their member role (Regular member, admin).
  • Create unlimited departments for articles and manage it(add, edit, delete, view).
  • Create unlimited articles for common problems and mange it (add, edit, delete, view).
  • Mange tickets and reply on it, mange the status otherwise closed or open and priority of it (hight, low, medium).
  • Totally with this admin panel can manage and control every thing appear in website with full option.

Features

  • Totally secured system (SQL injection, XSS, CSRF)
  • Built on powerful Custom Framework.
  • Passwords are encrypted to make sure your data is safe.

Requirements

  • Apache
  • PHP 7+
  • PHP mysqli extension
  • PHP curl extension
  • Apache rewrite module

Instructions

  • Copy TaurusHelp files to your server.
  • Put auth/cache folder to 777 permission.
  • Create database and import taurushelp.sql file.
  • Edit init.php file.
  • Documentation included in the main file.
License Details

Regular License

A regular license allows an item to be used in one project for either personal or commercial use by you or on behalf of a client. The item cannot be offered for resale either on its own or as part of a project. Distribution of source files is not permitted.

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